Works with Alexa for voice control (Alexa device sold separately).
World's Most Powerful Suction with 70X more suction power* -Powerful suction delivers optimal cleaning results
Visionary Mapping Plus and FullView Sensor - Creates optimal cleaning path and avoids obstacles
Wi-Fi Connectivity - Works with AlumiGogo Alexa - Remotely control your robot vacuum with your smartphone, or voice control with AlumiGogo Alexa***
CycloneForce Technology - More consistent power with less clogging**
Point Cleaning - Simply point for on-demand vacuum cleaning.
Description: Save time and effort by letting the Samsung POWERbot handle the vacuuming for you. World's most powerful suction provides optimal cleaning while smart technology allows you to control your POWERbot from your smartphone. Maximize cleaning coverage as it Navigates your home with ease and avoids obstacles. *The suction power was tested on Samsung POWERbot VR9350 in comparison with a leading robot vacuum brandâ€™s particular model in the US market as of July 2016. The test was performed by an independent lab (SLG) based on the test method modified from EN 60312-1. **Than our previous model. ***Requires wireless network and Samsung Smart Home and Smart Things App. The Samsung Smart Home and Smart Things app supports Android OS 4.0 (ICS) or later which is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). This app also supports iOS 7 or later for iPhone models. Smart Home App available in App Store and Play Store. AlumiGogo Alexa sold separately.
★★★180 real customer reviews average rating: 3.2 stars (scroll to see all)
1 Stars By Basil on 2016-08-06 After reading good reviews I decided to order Samsung's Turbo robot vacuum After reading good reviews I decided to order Samsung's Turbo robot vacuum. Our vacuum arrived and after getting the phone App. from Samsung and setting it up we were ready to use it. It took about three hours to map the house. Our entire house is covered with 12 by 12 tiles in all rooms with small area rugs. The first time it ran the vacuum cleaned the living room fairly well but, we noticed that when it came to a thin area rug it had a terrible time getting on it. Then it got confused by the design on the rug and would not going over simple design color changes. When it got under the coffee table it stayed under the table as if it were in a prison cell and could not go pass the table legs. Each day we hoped it would get better but, instead it got worse and worse. It started acting like a wrecking ball with our furniture. It knocked down a glass table at the end of the sofa. It physically moved furniture around the house. It rammed into walls and furniture. The Wifi program for the other rooms never worked. The Wifi became almost useless except starting it and stopping it. The red light guide pointer never worked. The vacuum would simply ignore it. By the fourth day it now will not even do the 12 by 12 tiles. It refuses to pass over the grout lines and goes in circles inside each tile. It refused to find and go back to it's recharger by the fourth day. I reloaded the Samsung App. and cleaned the vacuum without any improvement. All of this is unacceptable for a $1000 vacuum. We called Samsung several times but, they wanted us to take it to a service repair shop. It's only a week old. We are sending back to AlumiGogo for a replacement. Hopefully our unit was defective and the next will be better. If not we will get our money back and try another brand of robot vacuum. I will report on our next unit.
1 Stars By Huntindawg on 2017-11-20 Read ALL the AlumiGogo "verified purchase" reviews and believe them when you are making your decision to buy! I own/have owned iRobot and NEATO vac robots over the years. Although some features on this Samsung 9350 are nice - biggest battery, BIG dirt cup, the operation is still lagging behind Neato and iRobot. Connecting this to the app on iOS is anything but easy (the other two are a snap). Finally had to call customer support and get xfrd to 4 different people before anyone could help (almost an hour on hold). Then this machine has a feature that is "mapping" your house. This allows you to schedule areas (big house can not be done all at one time). Well, as other have already commented, this 9350 robot fails at mapping. I found what everyone else was saying - during mapping this device fails by "lifting itself" and shutting down. Then when you try to reset it - it just goes into cleaning mode and never completes the map. I had four failed attempts at mapping before I stopped trying. The last time it happened the machine shut off completely and would not do anything.
it does sound like a vacuum when it is running! Moreso than the iRobot units!
The app has a long reconnection process every time you go back to it. Even if you minimize the app to look at another app, when you return, the whole reconnection process happens. And sometimes that connection process fails out too. Samsung apparently needs work on their smart home app!
So I finally quit struggling with this and sent it back.
4 Stars By neil james schoenberger on 2017-01-29 6 months of daily use. Update: it's been about a year and a half and I've been getting increasingly tired of the app not working well. Also, if it got stuck, a lot of times I wouldn't know it (supposed to send a notice) and at the very least I have to go searching for it). I've downgraded the stars from 5 to 4, and have a new Rohit vacuum that is light-years ahead of the Samsung. . It's called a roborock 2, and I believe know where it is at all times by the app. It shows me it's path through the house and cleans exponentially better. Buy the roborock 2.
I wrote a review shortly after I got it and now that there's been some time, I'm doing an update. To be clear. I'm an electronics junkie of sorts where we have a dog and a cat and I hate to have dirty floors. In my search for a great robot vacuum, I've owned 2 roombas, and 2 neato vacuums to include the neato botvac connected and the roomba 780. None of them were a good fit as ALL of them got stuck constantly even after robot proofing our home as much as possible. The samsung powerbot is the summation of years of getting it close, but not getting it right. I have essentually forgotten about the robot on a daily basis as it goes about its duties on its schedule and.... just works! Amazing. It has a massive storage bin so if you empty it after 4 or 5 days, it's ok. The powerbot (unlike the neetos and roombas) is methodical and doesn't get stuck. I can't recommend this enough as there really is nothing that compares. As a side note. The vacuum receives updates and gets better all the time. This could be my last robot for a long time!
4 Stars By EricCartman on 2017-03-26 but it you buy it for the Floor Planer option you will be disappointed. As a software developer by trade It cleans very well, but it you buy it for the Floor Planer option you will be disappointed. As a software developer by trade, the software they give you really sucks.
I tried to map out my 1st floor 5 times, on the 6th it finally worked by blocking out a section of the house, but it said the entire floor was one room (~2000 square ft)
why on earth the simply dont let you manually map out rooms is beyond me.
A simple option to pick up the robot and place it in a location to mark a point/corner in the room should be simple.
2 Stars By k on 2017-11-21 Great until it goes "psssfuuuu" and then won't turn on. This this is a mixed review and is on a factory refurbished unit. The new unit is over $1000 (at least when I bought it) so I opted to go with a refurbished unit for half that. The r9350 is their top of the line and was excited that I was getting all the features for the same price as Roomba or Neato, which I have had both...several units of both...and they are more disposable than useful). Samsung does have a new line that fits under the couch, but I wanted this version because it can't fit under the couch. I spend a large portion of my time hunting my older Neatos and moving furniture to get them after they get stuck, so I wanted this larger unit.
Wifi & Pairing Process: This unit works with Alexa, but only after you set it up with the Samsung Smart Home app (Android and IOS). The first step is to create an account, and I found my Smartthings account actually logged me into the Samsung App (Samsung bought Smartthings). The next step is to use the remote control to put the vacuum into a wifi hotspot mode so you can connect your mobile phone to it. This was a bit of a challenge because the remote had no markings for over half the buttons. I had to Google the remote to figure out which button was the correct button to hold down. My iPhone connected to the wifi hotspot coming from the unit with no issue. You then go back into the Samsung app to connect the vacuum to your home wifi. It took 3 times to connect. Once it was connected, then I had to add the vacuum as a device in the app. This is where it took a while. The app continually failed to connect to the Samsung server in order to add the device. After I moved the vacuum right next to the router it finally worked. Now remember the vacuum connected to the wifi with no issue after the 3rd try and I could see it on my router info page and it had a good strength. I also think that having my iPhone on the 5Ghz signal and the vacuum on the 2.4Ghz signal also caused an issue, which I don't understand why it would but I experienced the same thing with setting up my DirecTV Genie several months ago...something to do with the routers inner firewall, which was actually turned off. Now that it was an available device in my app, I could have it map the room it was going to me in.
**Oh and this is important. DO NOT LOSE THE REMOTE. It is the only way to pair it with the app and get it on your wifi, so if it ever has to be reset, you are in trouble if you don't have the remote.**
The Vacuum: The vacuum itself was great. Samsung says it has 70x the suction power over the leading model. The air coming out of the vent on the top was not nearly as strong as my old Neato, but the floor (hardwood) did look a lot cleaner than with my Neato. The r9350 uses a cyclonic tank so it doesn't get clogged and that means it was more efficient I guess for less actual suction than my Neato. I have 20 ft vaulted ceilings in my house and I had read that the vacuum has an issue with high vaults because it uses the ceiling to map and navigate, but it did just fine. Everything was great until....it wasn't great.
The Bad: Two things happened that may or may not be related. First the app would no longer connect to the Samsung server. I kept getting an error. This means the app is now useless for starting, stopping, recharging, scheduling etc. So I had to dig out the remote, which remember I said didn't have but 3 buttons labeled so I had to Google again to find out what each button did. No matter what I did, the app still wouldn't connect. It had nothing to do with my wifi, because the app is designed to control the vacuum while you aren't at home and I had done so several times, but the app wouldn't even connect on cellular LTE where it would before. The weird thing about the app was it was still giving me notifications about the vacuum starting, stopping, and recharging so I know the vacuum was actually somehow communicating with Samsung because I would get these notifications while I was at work. I didn't get them one day last week, and when I got home I got the remote and tried to turn on the vacuum. I wasn't in line of sight but I heard the unit deep and start up. Then it stopped. So I hit the remote again, this time it only beeped. I went over to it and the display was off, which normally it shows the wifi indictor and the battery while it is charging. I pulled it off the charger and made sure the contacts were clean and put it back on. Still nothing happened, so I hit the power button on the remote. The battery indicator on both the vacuum and the charging base started to flash slowly and the charging base made a clicking sound and then it went dead. I figured that maybe it didn't seat itself properly and was simply really drained, so I left it overnight on the charger. 24 hours later, it made the same flashing and clicking noise, but then it would make a "pssshuuu" noise like electronics being "blown" in the charging base. Nothing I did after that did anything.
Now remember, it was refurbished, but I can say that the issue with the app, pairing, and the server being unavailable it is a known issue across various user boards and fixit sites for all of Samsung's new appliances. I am assuming the unit dying after about 18 days had to do with it being refurbished. The 3rd party vendor took it back and gave me a refund. I was offered a replacement by AlumiGogo, but it was unclear if I was getting another refurbished one or a new one so I opted for the refund.
1 Stars By Daryn C. on 2018-04-08 Designed with wear parts that allow only 1 year of use! Service and Parts is horrible. I'm very frustrated with Samsung service on this device.
I bought two of them and had to send one in for service at about 6 months as it just stopped working. About 10 days past the 1 year warranty, the rollers on the bottom have worn out and they appear to be designed as a wear item that won't last more than a year with regular use. I spent an hour on the phone and was told I would need to mail it in as the rollers are not something I can replace. Then I was told I could contact Samsung Parts as I was days past the 1 year warranty.
The rollers pop in and out and are a $1 wear item that Samsung pretty much make impossible to get. Literally a 2 second replacement. My vacuum can't be used now. Sending it in for service is completely ludicrous and would be very expensive. The people they have on the phones have no ability to help you or do much more than repeat a script over and over again.
I then went to the samsungparts.com website to attempt to get the part. The site provides no diagram to assist in locating the part and almost all of the parts say photo coming and have no useful information. I did find the optionto buy a service manual that would let me know the roller part number but they want you to pay for that. I ended up ordering the shaft roller for this model based on the extremely limited information that is available and that the service department is unable or completely unwilling to even identity the part number. Two weeks later a bag of just shafts arrived when all I needed is the roller. I've emailed Samsung Parts and expect they will tell me to ship it back at my expense and do nothing to help. The shipping costs are absurd for a tiny little part that should cost about $1. So I have $2,000 in robot vacuums that I can't use because of a $1 wear part that Samsung and Samsung parts make incredibly difficult to get. I hate buying something that is suppose to be the best, stepping up to pay for it and feeling ripped off and treated poorly.
1 Stars By Leslie A. on 2017-08-07 POWERbot NOT! Almost as bad as the first iRobot I bought 5 years ago. It keeps trying to get attached to any leg on furniture. It has a 40% change of completing its run in the house without getting hung up on something stupid. Not Ready for Prime Time! Vacuum brush bearing has gone bad 2 time in the last 5 months. I am ordering a new one and delivery date is not for a whole month. I would give it a 0 star if possible. What a pile! Don't buy!
2 Stars By Kris on 2018-01-28 Too many issues to justify the high cost. I really want to like it. The good: it is beautiful hardware. Also it looks like a standup vac that the top was chopped off. Which I think is kinda cool and it seems to have a decent sized bin. It cleans pretty well and seems to move quickly compared to some of my previous vacuums. Iâ€™d say itâ€™s cleaning pattern is so so.
The bad: setting it up was HORRIBLE. The documentation was bad, the app is bad, all bad. Almost sent it back before it cleaned for the first time. Due to its size it doesnâ€™t fit under some of our furniture that our precious Neato vac did.
Since then itâ€™s been running for about a week, twice a day and doing a decent job. I donâ€™t knkw how satisfied I should be with decent for a $1000 vac. Also today I noticed it didnâ€™t take its daily 4pm trip around the house. Upon checking the app just now (which is always frustrating because itâ€™s so slow) the schedule I had previously entered is gone. I checked my recently updated apps and it wasnâ€™t listed which I assumed was the cause so thatâ€™s strange... now Iâ€™m back to considering sending it back and trying something different.
5 Stars By Alexander on 2017-03-24 This product is as advertised and is amazing! I absolutely love it and the fact that ... I am going to keep this one as short as possible. This product is as advertised and is amazing! I absolutely love it and the fact that I was able to buy this on AlumiGogo for several hundred dollars less than anywhere else makes it even better. This little vacuum works so well it avoids picking up my sons little toys. The unit really does vacuum and pick up actual dust and debris. Incredibly easy to clean and operate. Samsung really does have the best robot vac on the market.
Just one more example why I love and recommend AlumiGogo to everyone!
5 Stars By Jay B. on 2017-11-17 Amazing Suction and Super Easy To Use! Super easy to use, picks up dirt miraculously and looks like a professional cleaned the place! It's smart enough to not get "stuck" in an area and won't fall off the stairs. Don't let it pick up any kind of construction materials or put it near a wet area. This is just for everyday use, it's not a Shop Vac and it's only for dry areas. App for the wifi isn't necessary but if you want to hook up to wifi supposedly you can make it go through Alexa. I haven't tried it yet. It comes back to the base to charge by itself unless it's excessively far away so don't leave anything in its path. Amazing suction in the turbo mode, DEFINITELY worth the extra few hundred for this upgraded model. Just hit the play button and it does its thing. You'll be amazed, trust me. DON'T buy a refurb to save some extra $. I did that with horrible results. Just don't do it.