1 Stars By RACoutu on 2012-11-05
After only having this product which works well, I found out the company that acquired the company that makes it and the software has decided to end production and support starting in Dec, 2012. What a Shame but figures!!!!!!
Here is what their site says:
"Support for AuthenTec Products
AuthenTec's Support site is converting to a Self Service model as a result of a change in company ownership. We are now providing limited response to email and monitoring of this web site.
On December 15, 2012, this web site will become 100% Self Service. We will be unable to respond to emails as of that time and will only update this site if a critical product issue is identified.
For answers to your Support questions, please carefully review the FAQs, Knowledge Base and User Forum.
Frequently Asked Questions
Why is this Support site converting to self service?
AuthenTec was acquired in October 2012 and the new owner has discontinued the products and services supported on this site.
Can I still purchase products through AuthenTec's online store?
We are no longer offering software and fingerprint readers for sale through our online store. We are providing limited support to existing customers at the current time.
How long will product support be available?
Limited response to email and support requests will continue through December 14, 2012. On December 15, this web site will become 100% Self Service. As of that time we will not respond to emails or requests for support. Updates will continue to be posted if a major product issue is identified
What about upgrading to Windows 8?
We are working on releasing versions of our products for Windows 8 that will be free to customers. Please visit our Downloads section to see which products are currently available for Windows 8. "
1 Stars By Edmond Ray on 2011-12-11
BEWARE: Does software does not work with Win 7 64-bit
Descriptions and docs say this works with Win 7 64-bit, but it does not. Too bad, it seems like a good quality scanner and the scanner seems to work fine but the software is not compatible with my Win 7 64-bit SP-1 system.
I installed the 2009 software from the CD and the then the scanner as instructed. The software loaded and scanned my fingerprints. It seemed to be working fine. Logged off and back on, all fine. Then I rebooted the system and even before windows started the screen gets all messed up with lines and weird characters all over the place. Then windows crashes while trying to boot. Thankfully windows recovery restored my system and removed the scanner software but it looked bad for a while. This does not appear to be a new problem. Looking at the support site there are several others with similar problems. AuthenTec, the software vendor, has a newer 2011 version of the software and drivers specifically for Win 7. I tried installing these as well and had the same results.
It is really unfortunate that poor software is going to kill what appears to be a good quality product. When it was working it seemed to be exactly what I was looking for to make the password issues for my users easier. I have contacted support but they have not responded yet.
You can see their support forum here:[...]
By G. Karas
on 2012-05-29 Awesome product, ridiculous price!
I've been using this device for over two years, and I have to say, if you're not someone who has physical problems performing the swipe, then this is an awesome product.
HOWEVER, this review receives 1 star for the simple fact that they are selling this for $150, while you can get the EXACT SAME DEVICE for less than $40, either from AlumiGogo (EIKON DIGITAL PRIVACY MANAGER FEATURING TRUESUITE PREMIUM
) or directly from the AuthenTec website!
AuthenTec is the company that bought UPEK, so the UPEK and AuthenTec devices are the same.
However, AuthenTec offers two different software suites to use with the device. UPEK's devices only came with Protector Suite. AuthenTec's come with both Protector Suite and TrueSuite.
TrueSuite is easier to use, Protector Suite has more features. If you want to use Protector Suite, don't use the autorun on the DVD. Instead, go to the \Data directory on the disc and install either the 64-bit or 32-bit version.
Regardless of which you choose, do yourself a favor and save the $100!!!
I've seen a number of people complaining that you have to pay $20 to upgrade to Protector Suite 2011! This is ONLY because this is an older package!!!
The listing I linked to above is for the newest packaging, that includes FULL versions of both TrueSuite and Protector Suite 2011.
SO, assuming you want the latest, FULL version of Protector Suite 2011, this listing will cost $120 more than you should be paying!
DON'T GET GOUGED!!! Save $120 and get: EIKON DIGITAL PRIVACY MANAGER FEATURING TRUESUITE PREMIUM
3 Stars By Consumerist on 2011-12-18
Upek is now AuthenTec and this product is phased out
This review, and star rating, is for the product I bought, which was unfortunately right before the AuthenTec buyout and killing of the Upek line. In the plastic container was only the fingerprint reader and outdated software (from 2009).
The fingerprint reader is fine, good even. I like the look of it and it reads data accurately. I need to point out, however, that this is not really a security device. Its a convenience device which saves you from having to enter passwords without totally giving up the security passwords give. However, a photocopy of my fingerprint allows full access to everything.
At first I was ticked. The software that came in the package was from 2009 and offers no support for modern Firefox versions. So I contacted support and complained. After a bit of back and forth, they sent me a key to the 2011 version. If I buy a product in 2011, I should not have to jump through hoops to get the current version of the software. Maybe that is me, but this turned me off to this product so 2 stars off.
I don't know if anyone is still reading (or buying) this product, but if you are, don't buy it. It has been killed off by AuthenTec. They have their own software and different hardware. I do not expect to see a Protector suite 2012 or updated drivers in the future.
5 Stars By Pedro A. Vera on 2010-09-24
Why did I wait so long?
I am paranoid about passsword security, partly because I am a programmer and I know too well how easy it is to defeat any secure system simply because people are too lazy to use strong passwords. Whenever possible I tried to use long tedious passwords, which meant a lot of copying and pasting to and from an encrypted file, which was simply too much a pain. I was told about KeePass, which is basically an encrypted passwords vault and password generator with very rudimentary browser integration, and it has some mirror/remote features that outweigh the rudimentary controls. I was happy wit KeePass until I learned that Windows 7 allows the use of fingerprint scanners to log in, and that this particular fingerprint scanner came with a password vault and generator that more or less mimics the way KeePass works.
I should have bought this at least six months ago. Installing it was simple and did not give me any 64-bit driver drama. The packaging doesn't explain very well that it has a license to the full version of the passwords vault (Protector Suite 2009) but it only meant an extra minute looking around. The only real hassle is having to register the dozens of credentials that I use.
Setup: Install applications off the CD, reboot, plug in the device, then register your fingerprints. Registering the fingerprints takes less than one minute per finger.
It allows you to use very long passwords, basically as long as the login form can take, since all you need to login is a finger swipe. Even if the device malfunctions, you have a password that can be used to access the passwords vault manually. This means that if your machine is not set to remember passwords, and somebody manages to access your machine, they will not be able to access your websites and secured applications since they will need either your fingerprints or your master password. It is much easier to remember one long password than a few dozen.
It also allows you to log into Windows, which is nice but it is not as impressive as the ability to deal with all of those online credentials. Setup for this feature was pretty much automatic.
The not so good:
The settings menus for the Protector Suite could help from a usability review. Nothing major here, for example I couldn't figure out how to move the location of the data files, which makes it harder to make it play nice with dropbox or other online folder sync services.
Swipes are not instantaneous, but the one second delay for the swipe and the login operation are a lot less of a hassle than having to remember which account and password goes with which challenge. After about a day I stopped minding the delay.
A mounting bracket would be nice, but it is nothing I can't fix with a strip of velcro.
Overall I am extremely pleased. This is the last time that I order a laptop without a built-in fingerprint scanner and I will probably buy a couple more Eikon fingerprint units for my wife's Windows laptop and my son's iMac.
Update: 10/7/2010 The shift to using the fingerprint scanner for everything was pretty much painless and very natural. Now I instinctively reach for the scanner whenever a password is requested. The Protector Suite flashes a red outline in pages that have a login box and are already registered, so it becomes a reflex to see the red outline and immediately reach for the scanner. It also works with Windows networking credential challenges in Windows 7, I have been able to use it to authenticate IIS and Remote Desktop access challenges.
There are exactly two things I can't use with this scanner:
1. A specific online bank that uses a weird, non conventional sequence to log you into an account. This is not a flaw in the Protector Suite or the scanner, it is simply a really weird website.
2. One or two websites with really weird AJAX overlays for the login, the software can't tell that the page has triggered the login box.
Except for these two, it works pretty close to perfectly. And yes, I still notice the delay, but the delay is shorter than the time needed to remember which password to use and to type it.
5 Stars By John C. Huntington on 2008-03-28
Just do not cut your finger off
As long as you do not trim the tip off of your scanned finger while slicing onions or cut if off in the wood-shop, this is a great security device! Having a very complicated data storage system (6Tb) of irreplaceable images on RAID 1 and my main office machine in a very public space by choice, there has been easy access to my computer by anybody who thought they needed it. No more; I absolutely love this simple biometric scanner. It was totally easy to install (do read the directions). It works like a key lock but no key to loose. And, because it scans my fingerprint only, there will be no opportunistic quick access to my system. If someone wants to steal any of it they are going to have to work (hard) at it.
1 Stars By theus on 2008-05-06
Okay on a PC, worthless on a Mac
Earlier I wrote a positive review for this product, but I am revising it.
For basic use on a PC, I give the product 4 stars. The hardware is very nice, but the Protector Suite software is marginal. Also, they charge for even minor updates.
For a Mac, I have to give 1 star. They say the reader works on a Mac, but it doesn't. It did, more or less, until OS X 10.6 was released. UPEK said they would release an updated version for that OS, but now (January 28, 2010, long after Snow Leopard's release) they still have only a beta that performs minimal functions. I also have used the reader in Windows XP running under Parallels. It works fine for a day or two, then stops recognizing anything except the Protector Suite software itself. Sometimes I can reinstall the software and the reader will work again for a couple of days.
I am disappointed in this fingerprint reader.
4 Stars By Yazz on 2014-11-08
only letting me scan in one fingerprint - dunno if it's supposed to be like that. Works with Windows Run as Other User ...
Update: Works with Windows 10 64bit edition, no drivers or software install necessary. Best fingerprint identifier I've ever used, recognized me with slight burns, slightly dirty hands, etc. Price has doubled since I bought it (at time of this update) but you still can't go wrong with this.
Works with windows 8.1 (Update 1) 64 bit edition; doesn't even need any special software installed.
Little flaky with lastpass ( http://www.lastpass.com ) however, only letting me scan in one fingerprint - dunno if it's supposed to be like that.
Works with Windows Run as Other User as well as the user logon screen, although there's no way to see what fingerprints are scanned if any for a profile (that I can find) unless you install some management software. The disc that comes with it works, but adds extra bloatware software that doesn't function in windows 8 and adds an icon that doesn't want to leave your windows desktop though there are some tools and regedits that could fix that). I've found better that supports it (from a google-found guide to modifying drivers and software for getting the Microsoft fingerprint scanner to work with Windows 8 x64 - only using the software as downloaded without any modifications. Not sure what company originally made this).
1 Stars By Mr.Catt on 2011-09-14
Fulcrum's request for a review
I ordered a UPEK Fingerprint swipe device from Fulcrum on Sept. 1st. 2011 through AlumiGogo. Fulcrum charged me $9.49 shipping and it took until Sept. 7 to arrive. At that cost of the device and the inflated shipping charges, it should have arrived the next day. It only weighs 4oz. at best. Opening the box I find a letter that explains if you want to have software to use the device it costs $19.95 and we will sell same to you. Nowhere was it indicated when I ordered the device that additional software would not be included. Who buys anything hardware wise for a computer without software? I will eat the $48 as it is more time and trouble to return it than it is worth. Attempted discussions with Both UPEK and Fulcrum amounted to a bunch of excuses with no results or resolution to the issue about software. Look other places for your devices as these Companies don't care about doing legitimate business. It is your money until you give it to these guys.
5 Stars By James on 2011-06-15
I love it!
I have had a finger print scanner for about 4 years and find it to be ESSENTIAL at keeping up with the dozens of passwords that we all have to keep track of. The gave me a new computer at work and I plugged in "old faithfull" but alas, she was running on Windows 95 and that just wasnt gonna work on Windows 7! So I went shopping for a new one and found my big computer stores were too pricy. I found the Eikon and wasn't crazy about spending $50 but I know how usefull it is so I bit the bullet.
I have had it for about a week and it is SO much better than the old one! The old one worked by pressing your finger on a screen, usually twice or three times, for it to register. This one, you just swipe and it's "one and done"! Very simular to what you find on a lot of laptops. It has a nice weight to it, so it stays in place on my desk. When you are on a page with a new password, you just enter your username then password and BEFORE you hit enter, just swipe your finger and it picks up and stores the website, username, password and thats it! The NEXT time you come to that website, just swipe and go! Works great for websites you rarely go on and when you do, you gotta remember where you wrote down your password!
This thing will save you a TON of time and hassles. Get it!!